A minimum 3-night stay is required Memorial Day through Labor Day.  A minimum 2-night stay is required during the off-season (day after Labor Day to day before Memorial Day weekend). Many guests prefer a 7 night stay during peak periods so the minimum stay requirement may increase based on available inventory. Regardless, we often have short gaps between reservations so please call and check for visits of shorter duration.

Deposit Reservations will be held for 7 days pending receipt of deposit in the form of personal check, travelers check, money order or cash. We do not accept credit cards for deposit unless scheduled arrival is within 30 days, in which case a credit card is the only means of securing the reservation. We will send you confirmation of the reservation and a receipt for your deposit. You must report any discrepancies in the reservation to us immediately. Reservations for arrival within 7 days require payment in full at the time of booking. THIS PAYMENT IS NON REFUNDABLE UNDER ANY CIRCUMSTANCES.

Balance is due on check-in and is payable via cash, travelers check, money order or credit card only.A credit card will be required at check in to cover any incidental charges. Alternatively,  cash, travelers check or money order for $250 may be used as a refundable security/damage deposit. As we have previously been the victims of fraud no personal checks will be accepted at check-in.
Multiple Unit Reservations Final payment on reservations for 3 or more units is due 30 days prior to earliest check in date and is non refundable under any circumstances. Travel insurance is surprisingly affordable and we strongly advise it for your protection.

CHECK-IN. Check-in is between 3 PM and 6 PM. Our cleaning and maintenance schedules do not allow for early check in. Guests arriving after 6 PM must make arrangements with to pay for their stay in advance and obtain their keys.

CHECK-OUT.Check-out is at 10 AM and our cleaning and maintenance schedules do not allow for any later check out time.  Guests must depart the property on check-out to avoid overcrowding of our facilities.

VEHICLE AND TRAILER PARKING. Our parking space is limited. Please restrict your party to two vehicles, or a single vehicle and a boat trailer. If you need to exceed this limitation, your boat trailer must remain at the State Park (many guests prefer to do this anyway). This may also apply if you have an extra-long boat trailer that cannot be accommodated on-site. Please bring any locks, cables, etc that you require to secure your trailer. Boats left on trailers at Kapilana will incur the same charge as renting a slip.

DAMAGE AND INCIDENTAL CHARGES. A valid credit card must be presented at check-in (irrespective of the method of payment for the room) to cover any damages or charges incurred during your stay. Assessment of damage outside normal wear and tear is solely at the discretion of Kapilana Management. The "Kapilana Guest Information" form signed at check in will acknowledge your liability in the event of loss or damage. There are a number of policies which we need to enforce to allow us to make our accommodations ready for the next guests in the limited time between check-out and check-in. Therefore we may impose a charge for additional time spent to remove trash, wash dishes etc. Additionally, smoking in any units will result in significant recovery cost which will be charged accordingly.

VISITORS. All visitors must be registered with the Kapilana Resort office. All visitors must depart the property by 10 PM.

PETS We love our pets as much as you love yours but unfortunately we cannot risk letting them into the vacation units. There are a couple of wonderful places locally where your dogs will be spoilt more than if they stay with you. Call us for details.

CANCELLATIONS AND CHANGES.A reservation is a commitment on our part not to sell the room to anyone else and on your part to buy that number of nights. Unlike large hotels, we do not oversell or double book to cover cancellations and no shows. We strongly suggest travel insurance to protect your financial commitment as refunds will not be given for any cancellation circumstances within the periods detailed below.

In the event of cancellation with 30 days' (14 days' off season) notice prior to scheduled arrival date, deposits will be refunded in full minus a $25 processing fee. You may also change your arrival and/or departure dates with at least 30 days' (14 day's off season) notice without charge. IF YOU CANCEL YOUR RESERVATION WITHIN 30 DAYS OF SCHEDULED ARRIVAL, YOU FORFEIT YOUR DEPOSIT IN ITS ENTIRETY. IF WE ARE SUBSEQUENTLY ABLE TO RE-RENT THE ROOM YOU HAVE VACATED FOR THE FULL NUMBER OF NIGHTS YOU HAD RESERVED, WE WILL ALLOW YOU TO APPLY YOUR DEPOSIT TO A FUTURE RESERVATION IN THE SAME CALENDAR YEAR. IF YOU SHORTEN YOUR RESERVATION WITHIN 30 DAYS OF ARRIVAL, YOU ARE LIABLE FOR THE ORIGINAL AMOUNT TO THE EXTENT WE CANNOT RE-RENT THE NIGHTS YOU HAVE VACATED. IF YOU CHECK IN AND SUBSEQUENTLY SHORTEN YOUR STAY FOR ANY REASON WHATSOEVER, YOU WILL STILL BE CHARGED FOR THE ENTIRE AMOUNT OF THE STAY. IF YOU CANCEL WITHIN 7 DAYS OF SCHEDULED ARRIVAL, OR FAIL TO SHOW UP, YOU WILL BE CHARGED FOR THE ENTIRE AMOUNT DUE FOR YOUR RESERVED STAY.